Clause 1: Definitions

First Party: Recipe Codes for Software and Information Technology, referred to as “the Company”, “the First Party” or “we”.
Second Party: the client, referred to as “the Second Party”, “you” or “the Client”.
Service Providers: any entity whose services we use, in part or in full, to deliver software services, referred to as “the Service Provider” or “the Third Party”.

Clause 2: Intellectual Property and Software Rights

Intellectual property rights and trademarks are reserved to their owners.
The full software rights are reserved to the First Party. The software may not be marketed, sold or disposed of to others, sold as a script, or used in any way that harms the First Party. The First Party will not sell the same script to another party, while retaining its right to build similar applications or applications in the same field.

Clause 3: Terms and Conditions

Design and development services

When ordering any design service of any type, the Client is entitled to one proof only and may request up to two rounds of edits to it. Requesting a completely new proof costs 800 SAR, and each edit after the second round costs 500 SAR, as requested by the Client.
If the Client withdraws after approving the proof and design, no amount is refundable.
The Client has 7 days from delivery of a proof, notes or coding to respond. After this period the proof is considered officially approved, and the Client may not request any edit, another proof or a refund, except after paying a fee set by Recipe Codes, as this delay could have been used to work on other clients’ projects and counts as a loss to the Company.
Any additional software or design requests after the proof and design screens are approved must be paid for by the Client, at a cost agreed between both parties at the time.
Where technical support services apply to the project, they do not include any development, reprogramming or redesign; the Client bears the cost of these if requested.
All intellectual property rights are reserved to the Client. We may place our logo on the website and will remove it at the Client’s request.
On final delivery of the website or app after the development or design stage, and before publishing to the app stores (depending on project requirements), the Client must review and accept the project and share any notes within 14 days only. Any additional day means the project is considered officially delivered without notes, and the Client must pay any remaining installments when this period starts.
If the Client is late in following up on the project during the design or development stage by email or the ticketing system, or late in paying installments due at the contract’s design or development stages, we may postpone work on the project, change the agreed timeline and work on other clients’ projects.
The Client must follow up on the design or development project through the official ticketing system on the Recipe Codes website.
Design and development services do not include entering data, images, products or any other client data; sample data is used to demonstrate the website or app.
To receive the source code or the Photoshop or XD design files, the Client must pay an additional 30% of the contract or service value. This does not apply to ready-made apps, for which the Client may request the source code at no extra cost.

Hosting, security, domain and business email services

Hosting and domain registration services are provided through our dedicated website: crm.recipe.codes.
The terms and conditions for hosting, security and domain services are available at the bottom of our hosting website.

General terms of service

An additional amount is payable for any software additions or other services not included in the signed contract and not agreed in the technical specifications appendix, as the cost of changes and additional requests varies with their size and related changes.
The only recognized method of communication with the Client during the project is the Recipe Codes ticketing system.
When the Second Party (the Client) approves any stage through the ticketing system, the stage is considered delivered without notes and finally approved, and the Client may not modify it even if other stages are not yet complete.
The Client may review and approve each stage within no more than 7 days. Otherwise the stage is considered officially approved and the next stage starts immediately after 7 days from the stage’s delivery date.
Do not publish anything that contradicts Islamic law (Sharia) or any extremist material outside our moderate Islamic law.
If you breach any term of the contract, we will contact you, notify you to comply and give you sufficient time. If there is no response to our notices, your website or app will be closed, and the Client may not claim any compensation or refund of hosting fees (if any) or website development fees.
Neither party may defame the other or insult its employees or management. Instead, either party may submit its complaint to the competent authorities in the Kingdom of Saudi Arabia. Any attempt to defame or insult the First Party in any way gives it the full right to cancel the contract, refuse to provide any service to the Client and suspend the service, which will not be resumed except by court order.
Amounts paid for work are non-refundable. Any financial penalty or compensation is calculated as credit added to the Client’s account area with the Company, which can be used to order services from the Company, except services involving a contract with a third party, including but not limited to server rental and domain registration.

Client credit

Credit in the Client’s account area on the Recipe Codes website cannot be refunded to the Client even if requested; it can only be exchanged for services from Recipe Codes.

Offers

No refund of free offers, in full or in part, and no compensation for them may be claimed if they cannot be worked on for any reason.

Outstanding payments

We may suspend the project and all its services, or suspend the server, and require the Client to pay a fee of no more than 1,000 SAR in addition to paying for the period during which the website was suspended and any renewal period, if the project has any outstanding debt of any amount that is not paid within 10 days of the end of the Client’s order or the invoice due date, after notifying the Client by email or through the website’s ticketing system.

Testing and supported systems

Work and testing are carried out on the latest devices and operating systems. We are not responsible for any failure or malfunction on older systems.

Employees

If the project owner, any company owned by them, or any person directly or indirectly connected to their work hires any Recipe Codes employee at any time during the contract or within twenty-four months after it ends, the Client must pay compensation to the Company of 100,000 SAR (one hundred thousand Saudi riyals) or the equivalent of the employee’s salary for two years, whichever is greater. This applies regardless of whether the employee works on a permanent, temporary, part-time, flexible, contract or any other basis.